Generalization and accusation tense to provoke reactions.
Expressing your thoughts using I feel and paraphrase other’s perspectives.
Asking questions to clarify objectively labeling emotions
Statement can prevent defensiveness.
the timing also important, choice of words,
Inflammatory language (merangsang, menghasut)
using neutral and non-violent can help open door to deescalation.
use Cooperative approach when expressing different opinion. Shows respect.
Understanding the difference between the facts and interpretations as well as recognizing the significance of character.make meaningful conversastion rather than engaging in arguments.
Open communication where people can freely express their needs, interests, concerns, and perspective.
Clear communication and open dialogue can help resolve disagreement and strengthen relationship.
Clear and straightforward helps to build empathy.
Strong emotions such as pride, anger, fear, can block perties to consider different perspectives.
Recognizing and expressing difficult emotions before sharing information, the listener can better understand the underlying reasons behind their reactions.
conflicts = personal growth instead of engage in attacks.
Communication pattern that are destructive such as name, calling, ultimatums, and accusations.
When conflict arise, calm and rationality to genuinely listen without passing judgement.
Failure to consider both sides perspective may lead to unresolved emotions, resulting in a sense of being ignored.
After a conflict, it’s important to quickly restore communication in order to repair relationships before they are irreparably damaged by distance.
it’s crucial to communicate consistently communicate with empathy and validation before, during, and after conflicts in order to promote understandinga and reconciliation.
Open and honest about one’s own unresolved emotions and past mistakes, this shows a willingness to take responsibility instead of placing blame on others.
avoiding sensitive topics can hinder relationships, so important to approach it with care and consideration.
If conflicts comes too much, de-escalated through compassionate communication. Centering communication on finding and acknowledging areas of agreement and mutual intersts foster unity. Making it possible to reach compromises.
care and purpose.
It’s important to approach sensitive topics by expressing one’s own perspective using I statements that focus on specific needs rather than attacking someone’s character.
Make sure to listen attentively and restate other’s opinions without passing judgement. Demonstrating a genuine effort to understand. This validation fosters trust allowing all parties to communicate openly and honestly without worrying about negative consequences.
Chapter 2
Active listening helps broaden perspective enabling us to gain more complete understanding before coming up with solutions. Examining complex issues from different perspectives can reveal new insights that may not be immediately apparent.
Effective listening sets the stage for resolving conflicts instead of causing stalemates (Jalan buntu)
When different perspectives are shared and listened to empathy can flourish and rigid stances can become more flexible.
Open mind and a genuine desire to understand different viewpoints rather than just collecting information to support our own arguments.
Full attention allowing them to feel heard and valued.
Accepting others honest opinions, without rushing to judge shows a genuine commitment to building strong relationships rather than just saying empty words.
Active listeners = patience let them express their thoughts without any interruptions.